WELCOME TO TRADE YOUR TIME VA SERVICES
I'm here to help!
Hi, I'm Samantha and I'm here to help.
Trade Your Time VA Services is a Virtual Assistant Service, offering a variety of services to creative businesses. Shopify Websites, Etsy Updates, Customer Service and General Administration Tasks.
From creation of new Shopify Websites to updating branding and adding new products, collections and tags. We can help get your eCommerce store up and running!
We can take care of your emails, social media messages and blog comments quickly and professionally. We’ll make sure your customers get the support and attention they deserve.
The boring tasks! Sourcing printing and packaging prices, making sure all your expenses are entered into your accounting software or updating your spreadsheets.
This is everything else! We love Etsy, Excel, CRM's, Google, Facebook, Instagram, Pinterest. Anything that takes your mind off what you love.
HOW IT WORKS
THE FIRST STEP
I know that taking the first step can be the hardest. We can chat by phone or email to discuss your requirements. We'll discuss what jobs you would like to pass on and how many hours it might take to complete.
We'll then send you a service agreement to sign which clearly outlines that work as we discussed. We'll also sign a confidentiality agreement to protect you.
We all work in different ways so to start we would go through all your procedures and get everything set up so I have access to the programs and files you use. You can supply me with a document for simple instructions or we can have a more in depth conversation by phone or Skype to make sure I do everything the way you like it to be done.
At any stage if you want to pass on more tasks we can discuss your new requirements. I'm happy to start slow and gradually increase tasks as time goes on.
I'll give you weekly updates on what I've been doing and if I have any suggestions to help your processes improve. Also I'd love any feedback you have, I'm here to make your life easier!
I also have packages for social media scheduling, website maintenance and email management which I am happy to quote a price after we discuss your needs. Hourly rates set out below.
Pay by the hour is for those occasional one off tasks that don't come by very often.
$45 an hour
If you're looking for regular work each week we can set up a weekly payment for a set amount of hours.
$200 for 5 hours
$400 for 10 hours
eCommerce Store Set Up
$450 - $1000*
Pricing is variable depending on theme, amount of products and collections, extra pages, custom items etc.
*Pricing does not include Shopify monthy pricing and third party apps.
We can help with setting up domain names, custom emails and Zapier connections.
Pricing quoted per job.
If you need something done immediately please contact me for availability.
$60 an hour
For other projects, like Etsy updates, Email Management and Spreadsheet Creation we quote per job.
Quotes available same day!
FREQUENTLY ASKED QUESTIONS
Some answers to a few of the most commonly asked questions.
WHAT IS A VIRTUAL ASSISTANT?
A Virtual Assistant is an administration professional or personal assistant that works from the comfort of their own home. They have their own ABN, insurance and get to choose the working hours that suit them.
WHAT CAN A VIRTUAL ASSISTANT DO?
Lots! A Virtual Assistant can do the majority of things that a personal assistant or office administrator does, but from home. We can reply to emails, invoice your clients, manage your social media. We can do anything that can be done online or by phone.
WHAT HOURS DO YOU WORK?
We're available by phone and email within standard business hours. Sometimes we do our work outside these hours at our own discretion.
HOW DO I PAY YOU?
The best way is to direct transfer to our bank account. We can also accept credit card payments through paypal. Payments upfront or with a deposit by discussion.
HOW DO YOU ACCESS MY EMAILS OR FILES?
Most emails are already online so we can just log in to your email from my computer. Otherwise we can set up your email on my desktop. Files can be shared through Dropbox or Google Drive, that way we both have access to the same files.
WHY SHOULD I USE YOU?
If you're not sure whether we're the right fit to work with you, we am happy to do a trial run so you can see exactly what you're getting. We're Australian based and understand Australian business so there is no chance if miscommunication.
Samantha is a very experienced Customer Service professional. She has excellent skills covering the full gamut of customer service, including account management, quoting, invoicing, attending to customer queries, time management and customer feedback (to name a few). Samantha works well under pressure with a calm and focused demeanour to always achieve the best outcome for her clients. Samantha has a great attention to detail while also maintaining the ability to multi task.
Libby Pollard, Director at Snap Printing Geelong